Are you passionate about creating exceptional experiences and helping seniors and their families navigate an important life transition? If so, this is an opportunity to combine your strong organizational skills, compassion, and hospitality mindset in a meaningful role. As our Transition Coordinator, you'll play a key role in ensuring every new resident experiences a seamless, personalized, and welcoming transition into our community. You will build trusted relationships with residents, families, team members, and community partners while helping residents feel confident, supported, and truly at home from day one.
Why Verve?
You will have meaningful work helping seniors and their families through one of life's most significant transitions. You'll have the opportunity to create memorable experiences, build lasting relationships, and make a direct impact on resident satisfaction and quality of life.
You will work collaboratively with an exceptional team dedicated to providing personalized resident experiences. You'll partner with leaders across Dining Services, Life Enrichment, Health & Wellness, and Community Relations to ensure every resident receives the highest level of care and support.
There will also be opportunities for professional growth as you expand your expertise in customer experience, hospitality, resident engagement, transition management, and relationship-building within a growing seniors living organization
ACCOUNTABILITY OBJECTIVE:
The Transition Coordinator works closely with the Community Relations Manager to create a seamless and personalized transition experience that helps new residents and families feel welcomed, supported, and confident from the moment they choose to call the residence home. Through meaningful connections, exceptional hospitality, and collaborative support, you will anticipate needs, remove barriers, and help each resident feel known, valued, and at home.
KEY RESPONSIBILITIES:
Resident & Family Transition Support
- Serve as the primary point of contact for new residents and families throughout the move-in process and first 90 days of residency.
- Develop personalized transition plans based on each resident's individual needs, preferences, and circumstances.
- Coordinate the 90-day welcome and transition program, maintaining regular communication with residents and families.
- Support residents and families through move-outs with the same level of care, coordination, and personalized service provided during move-in.
Move Coordination & Planning
- Coordinate move logistics including movers, elevator bookings, parking arrangements, furniture placement, suite personalization, and move-day requirements.
- Connect residents and families with downsizing services, storage providers, estate services, realtors, donation organizations, and other community resources.
- Support residency documentation and transition-related administrative requirements.
- Maintain timelines, action plans, and follow-up activities to ensure a seamless transition experience.
Relationship Building & Collaboration
- Collaborate with all departments to ensure suites are move-in ready and residents receive a personalized welcome.
- Share resident preferences with department leaders to support individualized experiences.
- Build trusted relationships with residents, families, team members, and external partners.
- Identify and resolve barriers while coordinating cross-departmental follow-up and communication.
Resident Experience & Community Integration
- Champion a hospitality mindset by anticipating needs and removing barriers throughout the resident journey.
- Partner with Life Enrichment, Dining Services, Health & Wellness, and other teams to support resident engagement and successful community integration.
- Ensure residents feel welcomed, connected, and supported during their transition into the community.
Occupancy & Community Support
- Partner with the Community Relations Manager to support a seamless transition from prospective resident to community member.
- Support occupancy initiatives through exceptional customer service and referral opportunities.
- Capture resident and family testimonials, success stories, and review opportunities.
- Conduct residence tours in the absence of the Community Relations Manager.
- Perform other related duties as assigned by the General Manager or designate.
BACKGROUND/QUALIFICATIONS:
- Diploma or degree in Social Work, Gerontology, Healthcare Administration, Hospitality, Business, Recreation, Marketing, or a related field.
- Three to five years of experience supporting older adults, families, or customers in a service-focused environment.
- Experience in senior living, hospitality, healthcare navigation, relocation services, sales support, or move management is considered an asset.
- Strong communication, relationship-building, customer service, and problem-solving skills.
- Highly organized with the ability to manage competing priorities, coordinate across teams, and follow through on commitments.
- Proficiency with Microsoft Office applications and CRM or resident management systems.
- Highly organized, detail-oriented, and resident-focused.
- Demonstrated empathy, sound judgment, initiative, collaboration, and a passion for creating personalized experiences.
- Strong computer skills, including Microsoft Office and CRM or resident-management systems
- A resident-oriented individual who demonstrates empathy, initiative, collaboration, sound judgment, and a passion for creating personalized experiences.
All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.
Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.
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