MAIN DUTIES

Welcome and Communications Ambassador

• Receive and greet residents, visitors and members of the public in a friendly and professional manner
• Receive and direct external calls
• Delivery of resident notices and newspapers, etc.
• Respond to resident inquiries, providing assistance using discretion and notifying appropriate departments as required
• Some administrative duties may be required

Safety and Security

• Ensure the residence is safe and secure at all times by monitoring all security equipment and completing scheduled security rounds
• Respond to emergency situations in a timely manner and provide assistance to emergency personnel if required
• Ensure all arrival protocols are followed by all guests and contractors
• Complete related incident reports and ensures the General Manager/Assistant General Manger/Office Manager are apprised of all situations
• Follow all safety procedures when dealing with unknown or suspicious people
• Follow all loss prevention and building safety policies
• Assume responsibility for the residence in the absence of designated on-duty manager

Cleaning and General Maintenance

• Cleaning of public spaces and administration offices
• Assist with ensuring interior and exterior lighting throughout the residence is functional at all times, including emergency lighting
• Provide first line of support for snow and ice removal as required
• Perform general maintenance and tasks as required
• Complete and submit and maintenance requisitions for deficiencies
• Set up and tear down for any meetings

Laundry

• Perform laundry duties as required, including both residence and residents' items as assigned

COMPETENCIES/ABILITIES

• Demonstrated ability to meet the physical and mental requirements of the position
• Excellent communication adn interpersonal skills
• Ability to work independently and in a team environment
• Demonstrated ability to effectively problem solve
• Detail oriented with good organizational abilities
• Demonstrated ability to multitask and prioritize effectively and efficiently
• Demonstrated well-groomed appearance at all times

QUALIFICATIONS

• Minimum Grade 10 education with preference given for Grade 12
• Experience in hospitality  and/or seniors' environment is preferred
• Current CPR and First Aod Certificates are desirable
• Basic computer knowledge (Microsoft Word, email, etc.)
• Experience in daily cleaning duties an asset

PHYSICAL DEMANDS

• Demonstrated ability to carry out significant amounts of bending, stooping and stretching, and lifting and carrying of equipment and supplies up to 35 lbs.