Environmental Services Manager

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE

The Environmental Services Manager is responsible for the overall management of the maintenance, housekeeping, and laundry services at the Residence. This includes overseeing building systems and infrastructure, cleanliness, infection control, preventative maintenance, staff management, and compliance with regulatory and corporate standards. The role is to ensure a clean, safe, and comfortable environment that supports the health, safety, and well-being of residents and team members.

BACKGROUND/QUALIFICATIONS

• Minimum Grade 12 education. Post-secondary certification in building maintenance, trades, or facility operations preferred.
• Minimum three (3) years of management experience in facilities, hospitality, or senior living operations.
• Working knowledge of building systems including HVAC, plumbing, electrical, mechanical, and life safety.
• Experience managing housekeeping and laundry services in a regulated environment is an asset.
• Proficient in English (written and verbal).
• Strong computer skills, including facility management software and Microsoft Office Suite.
• Resident-focused with values aligned to Residence’s mission statement.

KEY RESPONSIBILITIES

• Lead and manage all aspects of maintenance, housekeeping, and laundry operations to meet provincial and the Residence standards.
• Oversee building systems and infrastructure, including HVAC, plumbing, electrical, mechanical, life safety, and security systems.
• Establish and maintain a preventative maintenance program including inspections, life safety system testing, and accurate documentation
• Ensure cleanliness and sanitation of all resident areas, common spaces, and back-of-house areas, including linen and laundry operations.
• Create and implement routines and schedules for housekeeping, laundry, and maintenance services, ensuring adequate staffing and coverage.
• Educate team members on IPAC (Infection Prevention and Control) measures to reduce the risk of cross-contamination and ensure compliance.
• Conduct cleanliness and linen audits, monitor par levels in laundry, and ensure high standards of infection control are met.
• Coordinate suite turnover activities in collaboration with Marketing, ensuring readiness for new move-ins.
• Maintain secure control of master keys.
• Manage departmental inventory for maintenance, housekeeping, and laundry.
• Prepare and manage staff schedules, including time-off requests and shift changes.
• Conduct staff recruitment, orientation, training, performance reviews, and ongoing development.
• Participate in capital project planning, including obtaining quotes, tendering, and execution oversight.
• Monitor department budget and contribute to operational and capital planning.
• Promote initiatives that support sustainability and revenue generation.
• Participate in operational and regional Environmental Services meetings.
• Maintain documentation of fire drills, pest control measures, infection control, and emergency preparedness.
• Performs other duties as assigned by the General Manger or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.