Regional Director, Operations - Ontario

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, 2025, & 2026  reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE

In collaboration with the Vice President, Operations - Ontario, provides leadership and support to General Managers to promote the attainment of corporate objectives and providing quality care and service through the implementation of Verve Quality Improvement (VQI) program.

BACKGROUND/QUALIFICATIONS

• At least 5 years of managerial experience particularly in the field of the Retirement Home industry.
• University degree or equivalent required.
• Demonstrated business acumen including financial management.
• Demonstrated leadership, conceptual, influencing and communicating skills. 
• Excellent English communication skills necessary.
• Must possess a current, valid, driver's license and be willing to travel using own personal vehicle, with some overnight travel required.

KEY RESPONSIBILITIES

• Introduces and ensures implementation of all Verve Quality Improvement (VQI) activities.
• Ensures effective utilization and control of financial resources by:
  • Ensuring through the budget process short- and long-range fiscal planning.
  • Ensuring provision of appropriate financial information, direction, and timely reporting to General Managers to enable them to administer and control their respective budgets.
  • Reviewing home financial reports on a regular basis and working closely with controller and General Managers in analyzing variances to budget and implementing corrective actions as necessary.
• Provides guidance to General Managers in planning, formulating, and implementing strategies, policies and objectives that support the provision of quality care.
• Assists General Managers through the goal setting and performance review process in the identification of collective and individual goals and developmental needs. Implements programs to meet those needs utilizing corporate and/or external resources as necessary.
• Promotes research, testing and evaluation of new approaches to care, and maintains effective ongoing care evaluation programs.
• Acts as resource/consultant on matters of nursing care, finances, facility start-ups (including furnishings), purchasing, information systems, and continuous quality improvement for the homes.
• Provides guidance and support for the development, implementation and maintenance of proactive, quality systems related to employee relations programs.
• Assists in seeking growth in the Ontario Region through acquisition of new management contracts.
• Develops, researches, and keeps current of new and innovative care, service and marketing methods to increase occupancy and ensure innovative provision of services to seniors.
• Communicates effectively and works cooperatively with all team members and owners to ensure work is effectively completed, a good working atmosphere is provided for fellow employees, and cooperative ventures are effectively developed and implemented.
• Ensures effective utilization and control of financial resources through effective budgeting, ensuring provision and monitoring of appropriate financial information, and reviewing financial reports and corrective actions as necessary.
• Chairs regional committees as necessary.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Materials Information System, as well as all other applicable legislation.
• Completes all other duties as assigned by the Vice President, Operations - Ontario, which may include involvement in special projects, analysis, etc.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.